General FAQs

What do I get for my money?

You will have your document or manuscript returned to you within your chosen deadline with all revisions, suggestions and corrections that are appropriate to the type of service you have requested.

What are the payment options?

Currently, we accept payment via PayPal, who accept both credit and debit card payments.  After gaining an individual quote for your document, you will be sent to PayPal to pay for the requested services. Once this has been completed, you will be re-directed to Supaproofread's server to confirm your order.

How long will it take to get my document back?

This depends on the type of service you have chosen. We offer the following turnaround times:

Urgent Service - 12hrs
Speedy Service - 24hrs
Express Service - 48hrs
Normal Service - 72hrs
Slow Service - within 5 days

If I live in another country, can I still use your services?

Definitely!  Supaproofread.com is a global company so you can use our services as long as you have a valid credit/debit card or PayPal account.

Your website seems to require uploading and emailing documents and I have a slow connection.  Can I send documents any other way?

Sure. If you want to send your document on a CD, floppy disk or in hard copy format , then just visit our Contact page for details on how to.

Do you have a minimum order size?

No, but we do have a minimum charge of £20, $28 or €25 to cover administrative charges. If you have several small items, then you can group them together in one package.

Who is Supaproofread.com?

Supaproofread.com is a leading online services provider. With a team of professional, highly experienced customer service advisors, around the world, Supaproofread.com has established a sound reputation.

Can I talk to other people who have used your services?

Unfortunately, no. We have a strict confidentiality and privacy policy which prohibits us from releasing any customer details or documents.  However, you can take a look at our Testimonials Page to read what they say about us.

What are your business hours?

Our website and document submission services are available 24 hours a day, 7 days a week. Our proofreaders are based throughout the world so they're also on duty 24/7!  Our administrative support centre is open from 10am until 4pm GMT (Monday to Friday), and we will generally answer email enquiries and reply to submissions within 6 hours.

What types of files can you accept?

Although we can accept most files, we request that all information is sent one of the following formats: MS Word, Word Perfect, WordPad, Notepad, MS Works, MS Excel, Adobe Acrobat (PDF), MS PowerPoint and any type of webpage format. If you are using a program that is not listed, then please save the file as a Microsoft Word document (.doc), a text document (.txt), as rich text format (.rtf), or as a PDF file.

How long have you been in business?

We have been in business since the beginning of 2005.

Where can I find out more information about your company?

You can visit our Contact page or the About Supaproofread section for more information.

Are you hiring?

Please visit our employment page for more details.